Privacy Policy

Effective date: March 2026

The Wellness Matrix Health Care Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or contact us through our services.

Who we are

The Wellness Matrix Health Care Limited provides domiciliary care, supported living, and supported accommodation services. We are the data controller for personal information collected through this website.

Information we collect

We may collect and process the following types of personal information:

• Name, email address, telephone number, and other contact details provided via forms
• Information included in enquiry messages or feedback submissions
• Service-related information you choose to share to help us understand your needs
• Basic technical information such as IP address, browser type, and device information (via standard server logs)

How we collect information

Personal information is collected when you:

• Submit an enquiry or contact form
• Request a call back or information about our services
• Provide feedback or testimonials
• Interact with the website in a standard browsing session

How we use your information

We use personal information only where it is necessary and lawful to do so. This includes:

• Responding to enquiries and requests for information
• Discussing care and support options
• Maintaining appropriate records of communications
• Improving our services and website experience
• Meeting legal, regulatory, or safeguarding obligations

Lawful basis for processing

We process personal data under one or more of the following lawful bases:

• Your consent (where you have actively submitted information)
• Legitimate interests (to respond to enquiries and operate our services responsibly)
• Legal obligations (including regulatory and safeguarding requirements)

How we store and protect your data

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. Information is stored securely and only accessed by authorised individuals where required.

How long we keep information

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Enquiry data that does not result in ongoing engagement is periodically reviewed and securely removed.

Sharing your information

We do not sell or rent personal data. Information may be shared only where necessary, for example:

• With trusted service providers who support our website or communications (under confidentiality obligations)
• Where required by law, regulation, or safeguarding responsibilities

Cookies and website analytics

This website may use essential cookies and standard analytics tools to understand how visitors use the site. These do not identify you personally and are used to improve performance and usability.

Your rights

Under UK data protection law, you have rights including:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request erasure of data where appropriate
• The right to restrict or object to certain processing
• The right to withdraw consent where processing is based on consent

Contact and complaints

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the Contact form on this website.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on this page.